PRI’s China Customer Support & Local Representation Services provide international companies with an experienced local team to manage customers, coordinate business activities, and maintain an effective presence in China without the need to build or maintain a full local organization.

PRI can serve as an extension of a client’s global sales, customer service, and commercial teams, communicating directly with Chinese customers and coordinating closely with overseas headquarters.

Our services can include:

• Customer Relationship Management – Maintain regular communication with existing customers, understand their requirements, follow up on open issues, and support long-term customer relationships.

• Sales & Quotation Support – Coordinate inquiries, quotations, forecasts, commercial discussions, and sales opportunities between customers and overseas headquarters.

• Order & Delivery Coordination – Follow up on purchase orders, production and shipment schedules, logistics arrangements, and delivery requirements.

• Technical & Quality Communication – Coordinate technical questions, product requirements, quality issues, returns, corrective actions, and communication between customers and overseas engineering or quality teams.

• Customer Visits & On-Site Support – Visit customers when local support is required and provide timely feedback to overseas management.

• Accounts Receivable Follow-Up – Support communication regarding invoices, payment status, and overdue accounts when required.

• Market Feedback & Business Intelligence – Collect customer feedback, competitor information, market developments, and potential business opportunities.

• Business Continuity & Transition Support – Maintain customer relationships and day-to-day business activities during organizational restructuring, personnel transitions, downsizing, or changes in a company’s China strategy.

The service model is flexible. PRI can provide project-based assistance, part-time representation, or ongoing customer management depending on the client’s business requirements.

This solution is particularly suitable for international companies that have important customers or ongoing business in China but do not require—or no longer wish to maintain—a full local sales and customer support organization.

With more than 30 years of experience supporting international companies in China, PRI combines local execution with international business experience to help clients maintain customer relationships, improve responsiveness, reduce operating complexity, and protect business continuity.

Your customers in China. Your global team. PRI on the ground.